Too Good To Be True

March 5, 2010 by Richard Berry  

Last week I decided to pre order Bad Company 2, so I jumped online to hit up the usual avenues to see who was going to sell me the game the cheapest. I was surprised to come across Tesco Entertainment offering the game at £24.99 with a price promise that if the pre-order price went up then I would be assured of the lower cost – as any bargain hunter would have done I thought “Woo hoo!” and pre ordered a single copy for myself.

Recently, Amazon offered up the pre order for £23, however as my order went through with Tesco and with no word from them otherwise, I figured my pre-order was golden. Now,  find 3 days before its release, I receive an email from Tesco stating  “your order has been cancelled”. I understand that errors do occur in the world of retail but telling me this just days before the game is due to be released is just unacceptable. Not only that but the email contained no word on why my order was cancelled.  So I am back to square one again and am left with trying to find a new website to order from (by now all the cheap pre-order prices have risen), or face get it on the high street and pay their ridiculously steep prices!

I have contacted Tesco via email to ask why the order was cancelled and complain about the situation that they have now placed me in. I received a reply on Thursday with the usual standard response, no suprises there. They actually had the nerve to simply referr me to their terms of service:

“If, by mistake, we have under priced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product to you.”

The part about being “notified” suggests they informed me of what was wrong with my order, which was not the case, therefore this term they have quoted is completed false. Oh well!

Upon looking around on the web it appears Tesco Entertainment have done this before with Saints Row 2, Left for Dead 2 and I’m sure numerous other titles – There was of course the famous blunder by Tesco of offering a console bundle for £35!

I pre-ordered this game in good faith and Tesco have totally let me down. My advice, steer clear of these clowns and if you find yourself thinking it must be a case of “too good to be true”, than usually it is!

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